Return Policy

For Customized Products

Orders for customized products are final sale. Once an order is placed, it cannot be modified or cancelled.

Customized products may not be returned. If your customized product arrives damaged or incorrect, you must notify us within 30 business days of your receipt of your order. We'll promptly replace the defective product.

For Non-Custom Product Purchases

We accept returns and exchanges on new, unused products within 30 days of the original purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first, check your account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at d2c.shops@genmills.com.